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After a visit to the doctor’s office, Wendy stopped at an NKY pharmacy to get some medication. There were several NKY pharmacies on the route from the doctor’s office to her home, but she always went to the same one. She had always gone there and she really liked everything about the place. Growing up, her family had gotten all their prescriptions filled there, so she had a long standing relationship with all the people who worked there throughout her lifetime. She liked them and trusted them and felt as if her needs really mattered to them. As she thought about it she identified several reasons why she felt she would always be their client. In fact these are three things that any drug store should keep in mind.

Wendy realized that she really appreciated the excellent service those at her medication store gave her. It was very rare for her to feel that anyone in a customer service industry actually cared about her. It used to be that folks in that industry worked hard to earn the respect and trust of their clients. Of late, however, Wendy felt like those in most customer service fields thought of her as nothing more than a nuisance that interrupted their conversation with a co-worker. Perhaps, it was because Wendy was getting older, but she just felt undervalued by many so called service providers. However, over and over again, as she filled a variety of prescriptions, she received excellent customer service. They asked if she had any questions and then they took time to patiently answer any she had. They reassured her that the medication she was taking was suitable for her symptoms. They gave her dietary suggestions that wouldn’t interfere with the effectiveness of her medications. The bottom line is, Wendy felt like they were there for the sole purpose of helping their customers. This made her feel very loyal to this group of folks and to the business they worked so hard to maintain.

Another thing Wendy appreciated when it came to having her prescriptions filled was the delivery option her medication shop provided. She could remember one time specifically where her doctor had called in a prescription and Wendy had forgotten to pick it up. When a tech from the shop called to remind her that her prescription was waiting, Wendy, who was feeling worse by the minute, just didn’t feel up to driving over to get it. The tech suggested she take advantage of the delivery service and in no time at all, Wendy had her prescription in hand and would soon benefit from its powers. Perhaps some would view this as a minor detail but to Wendy it showed that they would do anything to put their customer first.

The last thing Wendy thought of that made her appreciate her medication provider was the online prescription refill and automated phone refill service they offered. How much easier could it be for Wendy to get her prescriptions in a timely fashion? She loved not having to be on hold, waiting for a tech to answer her call only to perform the simple task of pulling up her processing information. She loved that by accessing her information through the web or by phone, and using the refill code on her prescription bottle, she could cut out the middle man and get the ball rolling on a needed refill order.